The last mile is where a rider actually attempts delivery to the buyer's address. Because it involves individual doorstep stops across scattered pincodes, it carries the highest per-parcel cost and the most points of failure — unreachable buyers, incomplete addresses, and COD-not-ready situations all play out here.
- Last-mile reach varies sharply by courier and by pincode, especially in tier-2/3 and rural areas.
- Accurate buyer phone numbers and address details are the cheapest way to lift last-mile success rates.