For Fashion & Apparel

Tame returns, exchanges and RTO in fashion

Apparel lives with size-driven returns and high COD RTO. RouteOneX turns returns into exchanges, verifies risky COD orders, and reverse-picks efficiently so a return doesn't become a total loss.

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Fashion ops · this month

Exchange-first

Return rate

24%

Kept as exchange

61%

COD RTO

7.4%

Size exchange (M→L)reverse pickupRetained₹0 lost

COD verified before shiprisky pinConfirmedflagged

Reverse QC on returntag checkRestockedpass

Exchanges keep the sale; only true refunds leave the ledger.

The problem

In apparel, the return is the business problem

Size and fit drive 20–30% return rates, and COD RTO on fashion pincodes can wipe out the margin on the orders that did convert.

Size and fit returns far above other categories

High COD share with elevated RTO on tier-2/3 pincodes

Refunds instead of exchanges losing the sale entirely

Slow reverse pickups holding up restock and resale

What you get

Built to do the whole job

Not a feature bolted on — a complete, connected part of your shipping workflow.

Exchange-first returns

Offer size/colour swaps on your branded portal before any refund.

COD verification

Confirm risky COD orders on shaky pincodes before you ship them.

Reverse pickup

Schedule fast reverse logistics with QC and tag checks on return.

Rate comparison

Ship the best courier per lane on thin apparel margins.

Weight disputes

Dispute volumetric charges on bulky-but-light garment parcels.

RTO analytics

See which pincodes and SKUs drive returns and act on them.

up to 60%

of returns retained as exchanges rather than refunds

up to 30%

typical COD RTO reduction with pre-ship verification

faster

reverse pickups to restock and resell sooner

Explore the rest of Solutions

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For D2C Brands

From your first Shopify order to fifty thousand a month — compare rates, cut RTO, speed up COD and own the post-purchase experience, all from one dashboard.

Learn more

For Marketplace Sellers

Move off marketplace-managed logistics for your self-ship SKUs — pick your own couriers, hit SLA cut-offs, and manage returns without the marketplace fee eating your margin.

Learn more

For Beauty & Cosmetics

Glass bottles, liquids and expiry-dated cosmetics need careful couriers, breakage protection and clean batch handling. RouteOneX routes them to carriers that handle them well and covers what breaks.

Learn more

FAQ

Common questions

We push exchanges before refunds on your branded returns portal, so a size or colour issue keeps the sale instead of reversing it.

Yes — reverse pickups can include tag and condition checks so only genuine, resaleable stock is restocked.

Risky COD orders are verified before dispatch and NDRs are chased on delivery, which typically brings RTO down meaningfully on fashion pincodes.

See every courier's rate. Ship the smartest one.

Ship across 8+ couriers, cut RTO, and recover overcharged weight — from one dashboard built for Indian sellers.

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