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Weight Disputes

Recover the weight you were overcharged for

Couriers routinely bill a higher weight than your parcel actually is. Across Indian ecommerce that's an estimated ₹3,500 crore a year. RouteOneX catches every discrepancy and files the dispute for you — with the evidence attached.

A parcel on a weighing scale with 'Charged' vs 'Actual' weight cards showing the overcharge
The problem

You're paying for kilograms that were never in the box

Discrepancy charges land quietly on your billing, often weeks later, in small amounts that are tedious to contest one by one — so most sellers just absorb the loss.

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Couriers apply higher chargeable weights than your actual parcel

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Charges surface late and buried in the invoice

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Disputing each one manually isn't worth your team's time

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Without evidence, disputes get rejected

What you get

Built to do the whole job

Not a feature bolted on — a complete, connected part of your shipping workflow.

Automatic detection

Every billed weight is checked against your declared and verified weight.

Volumetric breakdown

See exactly how the chargeable weight was calculated, dimension by dimension.

Evidence attached

Packed-parcel photos and weigh-slips bundled with each dispute automatically.

One-click filing

Raise the dispute with the courier directly from the discrepancy screen.

Recovery ledger

Track every dispute — filed, accepted, credited — and the rupees returned.

Real money back

Accepted disputes credit straight back to your wallet.

₹3,500 cr
lost to weight disputes across Indian ecommerce every year
1 click
to file a fully-evidenced dispute with the courier
+₹84
recovered on a single 1kg parcel — multiplied across your volume
FAQ

Common questions

It's when a courier bills you for a higher chargeable weight (dead or volumetric) than your parcel actually measures. Small per-shipment, but significant at volume — RouteOneX flags and disputes each one.

It attaches the evidence couriers require — verified weight, volumetric breakdown, packed-parcel photos and the weigh-slip — so disputes are far more likely to be accepted, and credits flow back to your wallet.

No. Discrepancies are detected automatically and can be filed in one click (or in bulk), with the evidence packaged for you.

See every courier's rate. Ship the smartest one.

Ship across 8+ couriers, cut RTO, and recover overcharged weight — from one dashboard built for Indian sellers.

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